What it is
A convenience fee is a flat charge for paying through a channel that isn't your standard one, like paying a bill online instead of in person. Card network rules govern when it's allowed.
What it costs you
Done wrong, it can trigger network fines. Done right, it can offset processing costs on specific payment channels.
What to do about it
- Confirm your channel qualifies
- Charge a flat amount, not a percentage
- Get compliance review before launching