Negotiation & Client Success Manager

Role overview

In this key role, you will leverage your in-depth knowledge of the credit card processing industry and supply chain/vendor relations to lead negotiations that deliver measurable results for our clients. This is a high-impact, client-facing position where you will act as both a trusted advisor and skilled negotiator.

What you'll do

• Client management: Build strong relationships with clients to understand their current payment systems, challenges and goals.
• Guide clients through the negotiation process with confidence and clarity, adhering to VeriFee's established protocols.
• Communicate progress, share insights and celebrate wins with clients.
• Negotiations: Conduct cost-reduction negotiations directly with credit card processors, acquirers, ISOs and other payment service providers.
• Resolve processor billing errors and hunt down money owed to clients.
• Partner with RevOps and other internal teams to ensure seamless communication and execution.
• Data management: Use VeriFee's internal tools to analyze client data, monitor processor pricing changes and publish findings to alert relevant stakeholders.
• Follow up monthly with processors to ensure compliance with negotiated terms and address any pricing discrepancies.
• Reporting & follow-up: Track and document negotiation outcomes, billing adjustments and client savings metrics.
• Act as the liaison between clients and processors to maintain long-term savings and satisfaction.
• Develop and improve on processes, leveraging tech to streamline efficiencies in the role and across the organization.

What you bring

• Industry expertise: Deep knowledge of the credit card processing industry, including pricing structures, contracts, terms and the roles of acquirers, ISOs and payment processors.
• Negotiation savvy: Demonstrated success in high-level negotiations, particularly in supply chain management or vendor relations.
• Client-centric approach: Exceptional relationship-building skills with the ability to explain complex concepts in a clear, client-friendly manner.
• Tech-driven problem solver: Proficiency in using analytical tools to monitor trends, identify billing issues and drive informed decisions.
• Confidence & communication: Skilled communicator comfortable leading calls with clients and processors and navigating complex conversations to successful outcomes.
• Detail-oriented professional: A proactive attitude and keen eye for detecting discrepancies in billing or pricing data.

About us

• At VeriFee, we're passionate about simplifying the complex world of credit card processing for businesses. Through innovation, transparency and expert negotiation, we help our clients uncover hidden savings, resolve billing errors and achieve fairer payment terms. We're seeking a dynamic professional to join our growing team as a Negotiation & Client Success Manager to lead cost-reduction negotiations and manage relationships with clients and processors alike.

Qualifications

• 5+ years of experience in the credit card processing industry or a related field (pricing, terms, contracts).
• Proven track record in vendor negotiations or supply chain management.
• Strong understanding of payment industry dynamics, billing practices and processor systems.
• Familiarity with client relationship management (CRM) tools and data-driven platforms.

What we offer

• Salary: $60,000–$70,000/year + performance bonuses (potential to exceed $100,000 annually).
• A competitive salary with significant bonus potential based on successful negotiations.
• A supportive, innovative culture that values transparency, fairness and empowerment.
• Benefits package after 6 months, including health, dental and life insurance, paid vacation, discount programs, company retreats and team-building opportunities.

Ready to join us?

• If you're ready to make a difference for businesses by leveraging your credit card processing expertise and negotiation skills, we'd love to hear from you. Apply now and take the next step in your career with VeriFee!