Support Documentation

Support Documentation refers to the necessary forms and additional materials required to support a chargeback-processing cycle and uphold a dispute. This documentation is crucial for providing evidence and details that validate the legitimacy of a transaction or the merchant's response to a chargeback claim.

Key points about support documentation include:

In summary, support documentation is essential for the chargeback-processing cycle and involves providing detailed records and evidence to uphold a dispute. It includes transaction records, communication logs, shipping proofs, product descriptions, return policies, customer agreements, and evidence of usage. Properly managing and organizing this documentation is crucial for validating transactions, resolving disputes, and mitigating financial losses associated with chargebacks. (Also see Chargebacks.)