What Amazon One is
Amazon One was a contactless payment service that identified a customer by scanning their palm and charged an eligible American Express Card linked to that palm. The customer held a registered palm above an Amazon One device to authorize payment, without presenting the card or a phone at checkout.
It is one branded example of biometric payments, which use a physical trait to identify or authenticate a person. Amazon One was not a new payment card or a general-purpose processing platform: it connected a palm identity to a payment card. Its payment service at participating businesses ended effective June 3, 2026.
Amazon One linked a palm scan to a payment card, but its payment service at participating businesses ended in 2026.
How Amazon One worked
To enroll, a customer could insert an eligible American Express Card into a device, scan a palm, and follow the prompts. Customers could also begin enrollment online or in a mobile interface and finish by scanning a palm at a device. One card could be linked to each palm, and up to two palms could be registered for that card.
At checkout, the registered palm initiated a payment using the linked card. Amazon operated the devices. The available terms do not explain how a merchant set up the service, received funds, or saw Amazon One transactions on a payment statement.
What it meant for costs and customer data
Published information does not specify Amazon One merchant fees, processing rates, setup costs, or settlement timing. The service terms stated that American Express did not charge a fee for using a card through Amazon One while it was available, but that does not establish what a business paid to offer it.
The service involved palm biometric information, phone numbers, and payment-related data. Amazon's terms addressed collection and use of that information, while the card issuer did not receive the palm biometric information. For a business, that meant evaluating a separate biometric service and its customer data practices, not assuming the card payment itself carried a special fee or protection.
Why availability matters now
As of 2026, Amazon One stopped accepting new card additions on April 2, and its payment service at participating businesses ended June 3. Some locations began removing devices before that date. A business should not present Amazon One as a current checkout option.
The terms do not provide a merchant statement label or a separate settlement process to use for reconciliation. For older sales, use the transaction and dispute records for the linked card payment rather than expecting a distinct Amazon One line on your statement.
What you can actually change
You cannot reduce a published Amazon One processing rate because no merchant rate was specified, and the payment service at participating businesses has ended. You can keep checkout information accurate and ensure customers have an available way to pay.
- Remove Amazon One from checkout signs, staff instructions, and payment-method lists where your business offered it.
- Confirm your current checkout still accepts the card and contactless options you actively support.
- Reconcile any pre-discontinuation sales using the linked-card transaction and dispute records.
- Review your current statement for the fees you actually pay, including processor markup and separately itemized network charges.
- Update checkout guidance. Tell staff which payment options remain active and remove references to Amazon One from customer-facing materials.
- Check old transactions. Use card transaction records to investigate or reconcile sales made before the service ended.
- Review current fees. Separate processor markup from network charges on your statement instead of assuming a palm-payment fee existed.
Frequently asked questions
Is Amazon One still available for payments?
No. Amazon One stopped accepting new card additions on April 2, 2026, and its payment service at participating businesses ended June 3, 2026. Some locations removed devices before the end date.
Did Amazon One charge merchants a processing fee?
The available terms and product information do not state Amazon One merchant fees, processing rates, or setup costs. American Express stated that it did not charge a fee for using a card through the service while it was available.
Was Amazon One a credit card or digital wallet?
No. Amazon One linked a customer's palm to an eligible American Express Card. The customer used the palm scan at an Amazon One device instead of presenting the card or a phone.